這是不知道第幾次來這邊住宿了！以前剛開幕的時候給我留下十分好的印象，態度親切、房間乾淨、服務周到。可惜這次高鐵票異動的問題，以後可能不會再過去了⋯⋯以前明明可以更改的，這次卻以財務部不核准為由拒絕，若要取消還要收取房價+高鐵票總額的一半，明明高鐵在發車前取消訂票是不需要收取如此高額的取消金的（印象中是20-30塊），這樣算一算飯店這邊竟然要收我5000左右的違約金，這樣實在是太不合理了！(後記）後來AJ的主管有來電表示因櫃檯小姐的權限不足因此只能依系統辦事，她那邊可以協助我處理票務上的變更，讓我感受到該飯店真的是有很用心的在顧客的經營上面，讓我十分認同他們的做法，我下次來新竹一定還會再選擇AJ住宿，希望他們能夠一直維持好的服務品質！

親切貼心！CP值超高！新竹AJ HOTEL安捷國際酒店～以潛水艇的獨特造型吸引目光焦點。離新竹高鐵站（台鐵六家站）走路2分鐘就到了！以英式管家貼心溫暖服務，為旅客打造位於竹北的幸福旅站。什麼是英式管家服務？「注重細節，主動低調、無干擾的提供旅客貼心舒適的服務。」客房樓層自14樓至18樓共計135間，房型多元，有親子房，更有行政套房配備廚房、洗衣機等生活家電，提供全家出遊的旅客，舒適方便的空間。安捷國際酒店AJ HOTEL，也為家庭親子遊與國內旅遊的民眾，設計了許多適合的行程，甚至可以代為安排交通工具、代訂門票 ... 等等，省卻許多摸索時間，讓旅客可以玩得更加盡興！新竹安捷國際酒店還特別設計專屬小朋友的帳篷遊戲區，與800吋超大影音設施，滿足精力無限的小朋友可以在室內從事露營體驗活動，每天還提供美味可口的宵夜！到新竹絕對不要錯過到安捷國際酒店體驗一下喔！

新穎、感覺舒適、交通超級方便（新竹高鐵出口就到了）很多細節都有注意到，早上餐點也好吃，更重要是價格CP值高

CP值很高

早餐ok

隔音差 check in慢

棒

交通便利

各方面都很棒

恰公方便

交通方便，早餐普遍

尾牙料理好吃

很棒的地方

舒服

CP值超高

很棒的酒店

自助餐不佳

很棒

非常棒!

高鐵新竹站旁，搭台鐵要換車到六家站，班次蠻固定的半小時一班車疫情期間實名制、消毒體溫測量、防疫隔板都有做好，公共設施未開放、宵夜、早餐改餐盒外帶回房間吃小可惜，宵夜的海鮮粥很好吃，早餐提供中西式選擇，但還是喜歡自助式可以夾自己愛吃的房間蠻大、兩單床也很寬敞，棉被枕頭都蠻舒適浴室不大，淋浴要在浴缸內無法先放水小可惜，電視頻道不多，簡介裡有寫到HDMI與手機轉接線，詢問櫃台只有連結電腦的，無法連結手機看電腦也小可惜隔音真的不好，半夜同層樓小孩不停尖叫，隔壁還有敲牆聲1507、08房走廊燈沒開頗暗、因為每層樓都沒亮就沒反應了

This is a nice, western style hotel conveniently located right across from the HSR/TRA station. Spacious rooms, clean and very new. High end soap and shampoo provided. Breakfast was good with Asian and western food offered. There is a mall located on the lower floors of the hotel but currently it is a little sparse, likely due to the pandemic and lack of traveling customers.

Location wise, it cannot be beat. However, I traveled by car and found a lot of parking down in B3. Finding the elevator to the hotel lobby itself was difficult as there is only 1 small, small sign indicating which elevator to take to the lobby. Get to hotel and as a hotels.com gold member, it said I am entitled to 310 NTD of food. I was given a food coupon by the front desk for this, which only allows you to get tangyuan, which is glutinous rice balls in soup. Nothing else you can order. Everybody knows that this tangyuan is only worth $150 NTD tops, so I got ripped off. And if you dont want desert (which this is) then you are out of luck. Got a room on the 16th floor and the hallway around it and the elevator, despite being a new hotel, shows that the carpet had lines and rips in many places. Room was ok but bed was too soft. Checked out and tried to find the parking token machine on B3, which was also very difficult. It is not near the same elevator to take to the hotel lobby. It is in an entirely different place with again, no signage or a little sign. Took me 10 mins walking and driving around B3 to find it. Only 1 machine in the entire basement also.